FAQ – Frequently Ask Question for Online Store

Company & Policies

Q1. Tell me more about Green Beauty Company?
Answer: Green Beauty resided in Bangkok originated from Singapore, also a subsidiary of Green Horizon Holding Ltd located in Singapore. Traditionally, we distribute and sell health & beauty products into Pharmacies chain, Shopping Centers, Supermarkets, Beauty clinics, Hospitals, Beauty Spa salons and some professionals.
We started online sales only in mid 2005 after several request from Thai’s buyer resided elsewhere, tourist that have brought our products here and open it for oversea buyers as well, hence we treat our Online store similar to one of the retailing outlets mentioned. Unfortunately, we can’t offer FMCG products online, for instance toothpaste, mouthwash, facial pack etc, as it’s daily consumable products, however if you’re keen we could only offer bulk purchase.

Q2. Why is it that your online products does not provide money back guarantee?
Answer: As mentioned in Q1 we try our best to provide a local buying experience easing our former oversea client to repurchase our products, furthermore a form of money back is already a standard for all retailers like pharmacy, shopping centers or supermarket, for instance if you decided not to buy and return the product intact with receipt or wrong products delivered etc. We knew that online customers may want some assurance before committing, frankly we have provided the best assurance that all our products are approved by FDA and manufactured under GMP, with some products even endorsed by much more quality and standard entities. Furthermore, our payment gateways are incorporated with Escrow (payment only goods received) and refund services.

3. Is your shipment fully covered?
Answer: We offer standard free shipping of 5-11 days delivery, however you could opt for express delivery within 5 days with an extra cost of USD 12. All standard and express shipment is full coverage home delivery the only difference is the days in delivery.

4. Your retail price included the shipping cost?
Answer: Our online retail price is the same as it appears in our distributed outlets. We offer free shipping to provide you the same experience as if you were in our distributed shops. All retail shops will take a percentage cut from us upon sales thus we give you this cut as a free delivery. There’s no hidden agenda but of course some delay in international delivery, probably that’s the only difference.

5. Is your products really have those certification mentioned?
Answer: We have to submit all needful paperwork to local health ministry prior importing and selling them into retail outlets otherwise it can’t be display in Pharmacies, Shopping Centers or Specialty stores. Of course local health ministry may not need all quality certification, upon your request we will send you a partial scan copy or certification number.

6. Are those health & beauty information and advices effective and true?
Answer: We provide all information to best of our knowledge and verified by several certified resources (FDA, Our Advisory and Principle Doctors & Pharmacist, Renown medical journals or Scientists), our beautician even tried some of the recommended methods & recipes etc. We will also update them whenever appropriate or upon new information received.